Need to create a project schedule? Try our Gantt Chart for Excel!

Gantt Chart FAQ – Have a Question Prior to Ordering?

◄ Return to the Gantt Chart Template Page

Thinking about purchasing Vertex42's Gantt Chart template? If you have any questions about the purchase process or licensing, please read this post. If you still have questions, please contact me (Dr. Wittwer) or leave a comment below (email is better).

Is the purchase an immediate download?

Yes. See the diagram below.

Steps for Purchasing the Gantt Chart Template

Will I be charged a subscription fee? Are there any other hidden costs?

No and No.

The Purchase Now link doesn't seem to be working

Most of the time this is because you may be working on a computer that has a firewall preventing access to clickbank.com or clickbank.net. If you are unable to make purchases from ClickBank, you can try using a different computer or network.

Can I share the file with my colleague/team?

Yes, and you do not need to purchase separate licenses to do so. Please read the "Limited Use" and "Limited Private Sharing" sections of the license agreement for clarification. Note that if your "team" consists of members outside your company, then they may use the spreadsheet, but if they want to use it for any other project, they need to purchase their own license for their own company.

What is your refund policy?

60 days, no hassle. If you want to explain why you want a refund, that would be very helpful to me, but you don't need to. You don't even need to contact me if you want a refund - your email receipt contains a link that can take you to the trouble ticket system where you can request the refund with a few clicks of your mouse button.

I purchased an older version but would like to try the new updated version. Do I need to make a new purchase?

No. First, trying returning to the download page by logging in with your receipt number and email. See the link below. If that doesn't work, send me an email including your receipt number.

Get Help with Your Order >

I need a receipt. Will I get a receipt?

You will receive an email receipt automatically after your purchase. You can also print a copy of your receipt after making your purchase. If you need a receipt and don't receive the email or forget to print a receipt, contact us and we can verify your order and send you a receipt.

Will I be able to start using the download immediately?

Yes, assuming there are no technical problems during the purchase process. Download problems are the most common, occurring in about 1 out of every 50 purchases. Your company might have a firewall you don't know about, or you might accidentally close your browser window before the process is complete. Whatever the case, if you make a purchase and don't make it to Step 3, just email us.

What do I do if there is a problem?

If there are problems after your purchase, contact us. You can expect a response within a 1 business day, or maybe even within the hour, depending on where you are in the world. If it's a download problem, the resolution will be to email a copy of the file to the address given during the purchase process. Please add "vertex42.com" to your email's white list to avoid having our response to your questions/problems blocked by your email filter(s).

Do you offer phone support?

No. I used to, but I found email to be more effective. Most support questions are not the type that somebody in a call center somewhere would be good at answering. I handle all technical support requests, and I prefer to do this via email. I usually respond to email within the same business day, depending on what time of day I get the email.

What do I do if I have problems using the spreadsheet?

First, look through the Help worksheet. Second, watch the demo videos. Third, check the website for FAQ information. Fourth, contact us.

May I use the spreadsheet on both my Company and Personal computers?

Yes.

I am a reseller. May I license the Gantt Chart Template and resell it to a customer?

Sorry. We don't work through resellers.

I work in my company's purchasing department. Can I purchase the spreadsheet with the company card and then email it to the requester?

Yes. You should also send the user a copy of the receipt # in case the user has a problem using the spreadsheet and needs to contact vertex42.com.

Can we add our company logo?

Q: "The license agreement says you can't remove the Vertex42 logo, but we want to be able to add our logo and send a PDF of the project schedule to our subcontractors." A: The Vertex42 logo and copyright notice is outside the print area, and you can add your own logo by inserting it as an image.

What are the printing options? Can I change the paper size to 11x17 paper?

You can modify the Page Setup and Print Settings and set the Print Area in Excel as needed.

In the full version, can I use Autofilter and/or hide rows to show only tasks for a particular subcontractor?

Yes. If you know how to use Autofilter, go for it. But don't use Sorting. Sorting can mess things up really bad.

How do I unlock the spreadsheet?

First of all, only the free version is locked. The Pro version and all of the bonus spreadsheets are unlocked, meaning that the worksheets are not password protected. If you really MUST still use the free version, then you will be given the code for unlocking the free version on the after-purchase download page.

I am brand new to Excel. How hard will it be to use this template?

Difficult to say. Did watching the demo videos overwhelm you or make it look easy? I designed this spreadsheet primarily for people who want a very simple way to create a Gantt chart or project schedule and already have a basic understanding of Excel.

In short, try the free version first! If you can copy/cut/paste/insert rows, enter task descriptions, start dates, and task durations, that's almost all there is to it. The more spreadsheet experience you have, the more you will be able to do with the template (such as creating task dependencies), but if the only thing you want to do is create a simple project schedule, you can do that with almost no spreadsheet experience. That is what Excel templates are for, after all.

Related Content (may include ads)

Comments

78 comments… add one
  • Hi Jon,

    I am interested in the grant chart pro and have downloaded the free version to play with. Right off the bat I have a question about adding budgeted cost vs. actual cost. I can add those columns in no problem but what would be cool is if that cost is spread over the task and then at the bottom of the schedule you could see totals of all those tasks that might fall in that weekly period. Is that something that could be accomplished?

    Thanks,
    Patrick

    Reply
    • @Patrick, You could add a column for calculating the daily cost dividing the budget by the days. A SUMPRODUCT formula could be used to calculate the total cost for that time period by multiplying the daily cost by the number of days that a task exists within that week (using logical conditions). If you need help with the logic and the formula you may have to get a quote from an Excel consultant to help you.

      Reply
  • I like your template but I like to use it for Tasks in place of projects. My tasks as an IT guy most of the time fall under projects that may or may not have due date but needs to be done and also have many levels of dependencies that would need to keep track of.
    I’m wondering if it would be possible to modify your excel sheet or if you have something different that i may not have found.
    A simple way of looking at the needs would be as one of the projects may be to create a VPN server. Project name VPN server and sub items will be selecting DNS name, registering DNS name, purchasing server license, purchasing hardware, getting PO’s and so on.
    But all the projects would end up on a single sheet. I suppose the frequency of usage would determine when to change spread sheets.

    Thanks for any comments,
    George

    Reply
  • Would you have a business version of the Gantt Chart template? $?
    Ty

    Reply
    • @Attila, All of the gantt charts are for businesses. See the terms of use for details.

      Reply
  • Trying to purchase from the Philippines and my card and paypal won’t get approved need assistance thank you.

    Reply
    • @Choy, The PayPal payment option is typically more flexible when it comes to payments from outside the U.S., so I’d recommend trying to use the PayPal option.

      Reply
  • I am a MAC user, specifically a MACBOOK Air user – will that cause any problems in using your Monte Carlo template?

    Reply
    • @Ahmet, Yes … the Monte Carlo Simulation uses some VBA code and will not work on a Mac.

      Reply
  • Our IT blocks your payment service provider and I could not find an email or phone number direct to your company on the website. I like what I see and want to purchase, can you help me out please.

    Reply
    • @Sherry … Sorry, the gantt chart can only be purchased through clickbank.com. An alternative would be to purchase it via a computer not on your network and then transfer the files after you download them.

      Reply
  • I like your product and we need to use Gantt charts – how do we purchase if more than 1 person in the company wants to use the product – do we need to purchase individual licences or can we have a collective licence say for over 30 people – can this product work on citrix? thanks Mandy

    Reply
  • Does Excels filtering and sorting capabilities work with your gannt chart template?

    Reply
    • @Ed, Filtering, yes. If you enter WBS numbering manually instead of using the formulas provided, you could Sort. Always be extremely careful sorting when there are any cells that use formulas.

      Reply
  • I faced below message but I do not know why. I applied two different VISA card but failed. please let me know.
    There was 1 error on the page:
    ◾Your order was not approved. Please try another card. (0)

    Reply
    • @Jung … Unfortunately I cannot do anything about this type of problem, as payments are processed by clickbank.com. You could try their PayPal option.

      Reply
  • I tried the free version and like it and want to buy the Pro. Before I do I just want to be sure that it will be able to handle schedules of longer than 8 weeks duration.
    I guess the second question would be – how do you extend the schedule for longer than 8 weeks?

    Reply
    • @JP … See this page for your answer regarding duration and extending the duration. In short, change the view from daily to weekly or monthly to display more than 8 weeks in a single view. The spreadsheet “handles” in theory an infinite duration (by scrolling), but the duration that is viewed at any one time (on screen and printed) is limited by how many columns are used to display the chart.

      Reply
  • In the Pro version, is there capability to identify the project critical path and then track changes as the project updates are done?

    Reply
    • @Mark, The Pro version does not identify the critical path, nor does it track changes. You can save copies of the gantt chart worksheet if you want to save the original or intermediate schedules.

      Reply
  • I am having a problem with using the Predecessor columns. how can i assign a predecessor, I do not see where this is referenced in the start/end formula’s.

    Reply
    • @Mike, The Help worksheets explains how to use them as well as a demo video. You’ll need to unhide some columns and rows. This should be explained in the help.

      Reply
  • Dear Sir/Madam,

    I can not find name of country I am working now, Lao, in pull down menu on billing form. Selection of ‘Japan’ as my home country might cause error message and can not finish purchase order. I am trying to purchase ‘Gantt Chart Template Pro’.
    Your advice is appreciated.

    Sincerely,
    Tadahiko Seoka, Lao

    Reply
    • @Tadahiko, I’m afraid I do not have a solution for you right now. I do not have any control over what countries are available via clickbank.com. If you try using Japan as the country and get an error in the process, you can let me know and I’ll check the records to see whether a transaction went through.

      Reply
  • I used the free trial and saved to my desktop. Now I cannot open. Please help… I spent over 4 hours working on the project plan.

    Reply
    • @Sonya, Excel files can become corrupted. There is nothing I can do about that. Have you tried rebooting your machine to see if that solves the problem?

      Reply

Leave a Comment (comments are manually approved)

Your Name will be displayed along with your comment. Your Email and IP address are stored and used to identify/prevent spam, but are not shared.